Frequently Asked Questions & Answers on Shopping Carts

Who are EML?

EML is a leading provider of e-commerce solutions including PR & marketing services to SME's and A-list clients.

What makes EML different from other e-commerce providers?

We provide a lot more than just shopping carts, we provide essential PR & marketing tools such as online database management, newsletters and email broadcasting to your database of prospects, clients and much more.

Why do I need a Shopping Cart?

If you want to sell any product online, then you need a shopping cart and marketing tools to communicate with your prospects and clients.

How many products can I sell with my Shopping cart?

You can sell as many products as you like but initially we recommend keeping it down to a 1000.

Do I need a merchant account to use EML?

No. If you already process credit card transactions offline, you can continue to use this method of handling payments. You can also use PayPal or Moneybookers.

Can EML host my web site and online store?

Yes. Our web design team can handle all domain name registrations, including website hosting.

What are the steps to selling online?

Step 1: Design your web site.
Step 2: Add your shopping cart.
Step 3: Add your marketing tools.

And, you are good to go. Start marketing and making sales!

What type of security does EML provide for online transactions?

We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. When you place an order online and provide a credit card number, SSL encrypts all personal information including card number, name and address.

How long does it take to setup my Shopping Cart?

That very much depends on how many products you have and how big your website is.

Do EML require fixed term contracts?

No! You can opt-out anytime, there are no fixed contracts or cancellation fees.

Can I customise my Shopping Cart?

Yes. We can customise the "look and feel" of your shopping cart using your own brand colours and logo.

For information on design costs and pricing please click here

Do I need to know HTML to create my store?

Not necessarily, but it would be helpful.

How do I manage my Shopping Cart?

Simply login to your account following setup, add your products to the shopping cart and start selling.

Can my Shopping Cart be added on to an existing web site?

Yes. That is what we do for the majority of our clients who already have a web site and integration is generally seamless.

How will I be notified of new orders?

Whenever a customer purchases from your website, the shopping cart system will automatically email them a receipt and notify you of the new order. You can log into your account at any time to view new orders.

I already have a merchant account. Is it possible to use it with this Shopping Cart?

Yes, the majority of merchant account providers can link up to your Shopping Cart.

How much database information can my Shopping Cart system handle?

The system will support an unlimited number of products. The basic setup fee includes your own database.

Can someone install the ShoppingCart system for me?

Yes. Our technical support team will do that as part of your installation fee.

Can I insert HTML code into my Shopping Cart?

Yes. Your Shopping Cart allows you to put HTML code at the top and bottom of every order page you create.

Do I need HTML knowledge?

This system is very user friendly. You do not have to know HTML or PHP or other programming languages, however, some HTML knowledge and an image editor is required if you want to make any modifications to the design or layout. However, if you get stuck, our technical support team are there to help.

For information on design costs and pricing please click here

Is it possible to change the currency/weight symbol?

Yes. You can set the currency/weight symbol to whatever you wish.

Is it possible to add options to my products (i.e. sizes, colors, materials, etc.)?

Yes. You can add any number of extra options to your products inside your Shopping Cart.

Can I host my website with EML?

Yes. We offer website hosting packages for many of our clients.

What other services do you provide?

You can visit our Services link on this website to see what else we offer. We are regularly adding new services and solutions all the time, so check back often.

What kind of help and support does EML provide?

We offer telephone and email support to all our customers. To reach us, simply visit our contact page


For information on design costs and pricing please click here